3DR ASolutions, an entrepreneurial initiative was established in 1997, with primary focus to be a leading Independent Service Provider, offering IT turnkey solutions to both Public and Private sectors.
Our focus areas are primarily OEM On-Site Warranty Support and traditional 3rd Party Maintenance and support services. Managed Services are offered to companies in the SME and Medium enterprise space. Our business methodology is based on a collaborative approach and our skills base ranges from notebooks, desktops and servers, LANs and WANs, back office and front office, to security, hardware and software support. We are therefore extremely well positioned to provide true end-to-end maintenance solutions.
3DR ASolutions has the ability to provide customized solutions to meet the client?s unique IT support and 3rd party or warranty maintenance needs, setting the company apart in an increasingly competitive and price sensitive marketplace.
We have the ability to upsell standard OEM Warranties to give our clients piece of mind.
3DR A-Solutions renders services to a diverse market comprising of both Public and Private sector companies both SME and Corporates, these services include MPS (Managed Print Services and Solutions) and TSS (Technical Support Services) as well as OEM services (Manufacturer warranty support) for Acer, Canon, Fujitsu, LG and Samsung.
Areas of specialisation are as follows, but the overall Service Solution offering is not limited to only these areas:
- Network and infrastructure maintenance and support
- On-site maintenance support services
- Warranty support services to the OEM sector.
- Help desk support services
- IMAC and Project services ? hardware and software,
- Equipment audits and relocations
- Project Management (Prince 2 Methodology)
- Resource management and recruitment
- Vendor Management
- Print and scanner maintenance
- Managed Services
- Remote Support
- Pro-Active Support
- Improved productivity
- Cost cutting
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